At Chryso North America, our commitment to you means exceptional technical support is always within reach. With our applicative labs network and dedicated teams strategically positioned across the U.S. and Canada, we focus on understanding and addressing your unique needs. Whether you’re tackling a technical challenge or require on-site assistance, our highly qualified technicians are here to provide tailored solutions that enhance your success.
Localized Services
Close technical support in proximity to our customers
Close Technical Support in Proximity to our Customers
With 8 application labs and dedicated teams strategically located across the United States and Canada, lets Chryso North America deliver superior customer service and technical expertise throughout North America. Whether our customers want to test a new or existing material, have a technical challenge, or need assistance on-site with troubleshooting, Chryso is here to help. Being in close proximity to our customers, means Chryso can leverage the best local teams and resources. This allows us to provide hands-on testing and optimize the overall level of services we provide to our customers.
Boots on the ground to takle cement plant challenges
Chryso helps cement producers improve the cement quality and grinding process efficiency. Our field experts are longtime veterans of the cement industry who work with producers to help them meet their specific operational and market challenges through process optimization, best practices, and leveraging the latest technologies.
Field Advantage services for our producer partners include:
- Field trial assistance and product evaluation
- On-site and remote support and troubleshooting
- Laboratory services (XRD, PSD, ITC, TGA, microscopy, mortar and concrete testing, etc.)
- Mill audits and process modeling/evaluation/optimization
- Technical seminars
- Exploring new applications and developing innovative solutions
Technical Services Available for our Customers
Our highly qualified technicians and engineers, have strong experience within the concrete industry and are able to support you with your technical challenges. Utilizing the latest tests and technologies in our labs, Chryso can support in many areas:
Cement/admixture compatibility
Clinker & Cement Microscopy
Pozzolanic activity index
Aggregate analysis
Concrete Mix Design Optimization
And more.
Trouble-shooting at our Customers’ Site
Our local Technical Service team and Technical Sales teams are the best in the industry with years of hands-on experience. Chryso supports our customers in the field, no matter how big or small the issue is. We work directly with our customers and go on-site to their plants and jobsites to assist in trouble-shooting any problems or issues with their materials.
Assisting Customers in Their Daily Operations
Our Field Service team (FSTs) will work with your facility’s management to determine the best equipment required and the exact location of each set of equipment.
Our FST team will take care of installing, calibrating and maintaining customers’ new dispenser systems to ensure accurate and trouble-free admixture dispensing operations. Chryso provides an efficient system with a user-friendly interface between the dispensing equipment and your batch plant computers, for fast adaptation by your operators.
You will be able to rely anytime on our local FST team in case of any problem.
Speak to an Expert
